Refunds, Cancellation & Returns Policy
Effective April 2025 | In Accordance with UK Consumer Law
At Miss Amber MD, we are committed to providing transparent policies that protect both our clients and our business while complying with UK consumer regulations. Please read the following carefully before making any payment or booking.
1. Refund Policy – Treatments & Courses
• Once an aesthetic treatment has been administered, refunds cannot be offered. This is in line with UK consumer law, which does not require refunds for services that have been fully performed.
• Course bookings (treatment packages) are non-refundable once the booking has been confirmed, as preparation and resources are allocated upon booking.
• Consultation fees are deductible from the final treatment cost if you proceed. If you choose not to proceed, the consultation fee is non-refundable, as it covers professional time and advice provided.
• In exceptional medical circumstances where you are medically unable to proceed with treatments or courses, a partial refund or credit note may be considered.
• Valid medical evidence from a registered UK medical practitioner (e.g., NHS GP or specialist) is required.
• Refunds, where applicable, will be calculated by deducting:
• The full list price of treatments or sessions already received.
• Any applicable administrative fees.
• Any missed appointments or late cancellation charges.
• All refund requests are assessed case-by-case and remain at the discretion of Miss Amber MD, in line with UK consumer protection laws.
2. Cancellation Policy
Aesthetic Treatments
• Cancellations must be made with a minimum of 48 hours’ notice.
• Cancellations with less than 48 hours’ notice or failure to attend will result in:
• Loss of deposit, or
• The full treatment cost being charged, where applicable.
Course Bookings (Training)
• Course fees are non-refundable and non-transferable once booked.
• If you are unable to attend due to unforeseen circumstances, you may request to reschedule. This is subject to:
• A minimum of 7 days’ notice before the course start date.
• Availability and approval by the Clinic Manager.
• Rescheduling may incur an administrative fee.
3. Returns Policy – Products
• For skincare and aesthetic products, due to hygiene and safety regulations, we cannot accept returns or exchanges once products have been opened or purchased in-store.
• If a product is found to be faulty or damaged, please notify us within 7 days of purchase. We will arrange a replacement or refund in accordance with your statutory rights.
• Proof of purchase is required for all product-related claims.
4. Important Notes
• By booking a treatment, enrolling in a course, or purchasing products, you confirm that you have read, understood, and agreed to this Refund, Cancellation & Returns Policy.
• Nothing in this policy affects your statutory rights under UK consumer law.
• For further assistance or to discuss exceptional circumstances, please contact:
- Hannah Lomas (Clinic Manager)
0161 362 4191 hello@missambermd.com
Whats app: wa.me/441613624191
5. Governing Law
This policy is governed by the laws of England and Wales. For Covid 19 information click here